Privacy Policy

Multiprint Packaging Ltd

Effective date: 1 August 2026

Last updated: 1 August 2026

1. Who we are

Multiprint Packaging Ltd is a UK flexible packaging supplier working with growing CPG brands. We are the data controller for the personal data described in this policy.

Company details:

  • Company name: Multiprint Packaging Ltd
  • Company number: 17093126
  • Registered address: 1 Billing Road, Northampton NN1 5AL
  • ICO registration number: ZC227622
  • Contact for data protection matters: Nick Monk, nick@multiprintpackaging.com

If you have questions about this policy or how we handle your data, email Nick directly.

2. What this policy covers

This policy explains:

  • What personal data we collect
  • How and why we collect it
  • Who we share it with
  • How long we keep it
  • Your rights and how to exercise them

It applies to data collected through multiprintpackaging.com, our outbound prospecting activity, and our day-to-day commercial relationships with customers and suppliers.

3. What personal data we collect

We collect the following categories of personal data.

Data you give us directly:

  • Name, job title, company name
  • Email address, phone number
  • Postal address (for sample dispatch and order fulfilment)
  • Details of your packaging requirements (format, volumes, timelines, end use)
  • Any information you choose to share in form submissions or correspondence

Data we collect automatically when you visit our website:

  • IP address
  • Browser type and device information
  • Pages visited, time on site, referring source
  • Cookies and similar tracking technologies (see our Cookie Policy)

Data we collect from third parties:

We use business contact and sales intelligence tools to identify and source professional contact details for outbound outreach. These tools aggregate business contact data from publicly available sources, professional networking sites, company websites, and third-party data partners. Where we contact you using data sourced this way, we rely on legitimate interest as our lawful basis, and we provide a clear opt-out in every message.

If you are a sole trader or partnership, we treat your details as personal data under PECR and only contact you with prior consent.

4. How we use your data and our lawful basis

We process your data for the following purposes.

To respond to your enquiry or quote request:

Lawful basis: legitimate interest, or steps taken at your request prior to entering a contract.

To fulfil an order, manage your account, and provide ongoing support:

Lawful basis: contract performance.

To send you commercial communications about packaging services we offer:

Lawful basis: legitimate interest for existing customers and B2B corporate contacts. Consent for sole traders, partnerships, and individuals.

You can unsubscribe at any time using the link in every marketing email.

To improve our website and services:

Lawful basis: legitimate interest. We use analytics tools to understand how visitors use the site so we can make it better.

To comply with legal and regulatory obligations:

Lawful basis: legal obligation. This includes accounting, tax, and any regulatory disclosures required.

To protect our business and legal rights:

Lawful basis: legitimate interest. This includes responding to disputes, fraud prevention, and enforcement of our terms.

For all processing based on legitimate interest, we have carried out a legitimate interest assessment and concluded that our interests do not override your rights and freedoms. You can request a copy of the relevant assessment by emailing Nick.

5. Who we share your data with

We share your data with the following third parties, each of whom acts as a data processor and is bound by a data processing agreement.

Website hosting and form providers: hosting our website and delivering form submissions. Location: United States.

Customer relationship and sales tools: managing enquiries, customer records, and business contacts. Location: United States.

Cloud productivity and storage providers: email, file storage, and calendar. Location: United States and global.

Analytics and website performance providers: understanding how visitors use the site. Location: United States and global.

Cookie consent management provider: managing your cookie preferences. Location: European Union.

We do not sell your data. We do not share your data with third parties for their own marketing purposes.

We may also share data with professional advisers (accountants, solicitors) where reasonably necessary, and with HMRC or other authorities where required by law.

6. International data transfers

Several of our processors are based in the United States. Where we transfer your data outside the UK, we rely on the following safeguards:

  • The UK Extension to the EU-US Data Privacy Framework, where the processor is certified
  • Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office
  • The UK International Data Transfer Agreement (IDTA) where appropriate

You can request details of the specific safeguards in place for any transfer by emailing Nick.

7. How long we keep your data

We keep your data for as long as we have a legitimate reason to do so. Default retention is 24 months from your last meaningful interaction with us, after which data is reviewed and either deleted, anonymised, or retained where there is an ongoing legal or commercial reason.

Specific retention periods:

  • Quote requests and inbound leads with no resulting order: 24 months from submission
  • Active customer records: Duration of the relationship, plus 7 years after the final transaction for tax and accounting purposes
  • Sourced prospect data: 24 months from last contact attempt
  • Marketing contact records: Until you unsubscribe, plus 24 months for suppression list purposes (to ensure we don't re-contact you)
  • Website analytics data: 14 months (Google Analytics default), reset when you clear cookies or opt out
  • Financial records: 7 years from end of the relevant accounting period (HMRC requirement)

8. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access: ask for a copy of the personal data we hold about you
  • Right to rectification: correct inaccurate or incomplete data
  • Right to erasure: ask us to delete your data where there is no compelling reason to keep it
  • Right to restrict processing: ask us to limit how we use your data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interest, including direct marketing
  • Right to withdraw consent: where we rely on consent, withdraw it at any time
  • Right to lodge a complaint: with the Information Commissioner's Office at ico.org.uk

To exercise any of these rights, email Nick at nick@multiprintpackaging.com. We will respond within one calendar month.

9. Cookies

We use cookies and similar tracking technologies on this website. Our Cookie Policy explains what we use, why, and how to manage your preferences.

Read the Cookie Policy here: [LINK TO COOKIE POLICY]

Managing your cookie preferences

You can change your cookie preferences at any time by clicking "Cookie Settings" in the footer.

10. Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted connections (HTTPS) across the website
  • Access controls on all systems holding personal data
  • Vendor due diligence on every processor
  • Staff training and clear internal policies

No system is completely secure. If a breach affects your rights and freedoms, we will notify you and the ICO within 72 hours where required.

11. Children's data

This website is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe we hold data about a child, email Nick and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be notified through the website or, where appropriate, by email.

13. Contact

For any questions about this policy or your data:

Nick Monk

nick@multiprintpackaging.com

Multiprint Packaging Ltd

1 Billing Road, Northampton NN1 5AL

To complain to the regulator:

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

0303 123 1113

ico.org.uk