Effective date: 1 August 2026
Last updated: 1 August 2026
Document version: v2.2
These Terms and Conditions of Sale contain provisions which define and limit the liability of Multiprint Packaging Ltd. The Customer's attention is drawn in particular to clause 5 (Proofs and artwork approval), clause 9 (Quality and warranties), clause 10 (Title and risk), clause 12 (Limitation of liability), clause 13 (Termination), and clause 16 (Scope of services). It is important that the Customer reads and understands these obligations and limitations before placing any order.
Account Order: an order for which the Customer has agreed credit terms with the Supplier in writing.
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 15.3.
Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Customer: the person or firm who purchases the Goods from the Supplier.
Customer's Materials: (i) all artwork, get up, designs, logos, brands and trademarks (owned by or licensed to the Customer) together with any and all materials delivered to the Supplier by or on behalf of the Customer; and (ii) the Customer's Intellectual Property Rights in relation thereto.
Delivery Location: has the meaning given in clause 8.2.
Force Majeure Event: an event, circumstance or cause beyond a party's reasonable control, including but not limited to acts of God, war, terrorism, civil disturbance, strikes, lockouts, fire, flood, pandemic, government action, currency restrictions, raw material shortages, transport disruption, port closures, and disruption to international shipping or freight services.
Goods: the goods (or any part of them) set out in the Order.
Intellectual Property Rights: any copyright, design right, registered design, trade mark whether registered or not, right of confidentiality or any other similar right whether arising in the United Kingdom or elsewhere in the world.
Order: the Customer's order for the Goods, as set out in the Customer's purchase order, quote acceptance, or other written confirmation of intent to purchase.
Prepaid Order: an order for which the Customer has no agreed credit terms with the Supplier and is required to pay for the Goods in accordance with clause 11.
Specification: any specification for the Goods, including any related plans, drawings, artwork, dielines, substrate selections, finishes and printed copy, that is agreed in writing between the Customer and the Supplier.
Supplier / Multiprint: Multiprint Packaging Ltd, a company registered in England and Wales under company number 17093126, whose registered office is at 1 Billing Road, Northampton NN1 5AL.
Supplier's Website: https://multiprintpackaging.com.
Tooling: all printing plates, gravure cylinders, dielines, dies, and other production tooling commissioned or used in the production of the Goods.
Working Day: a Business Day at the place of production (UK, EU, or Asia, as applicable) excluding local public holidays.
(a) A reference to a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes its successors and permitted assigns.
(c) A reference to a statute or statutory provision is a reference to it as amended or re-enacted, and includes all subordinate legislation made under that statute or statutory provision.
(d) Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
(e) A reference to writing or written includes email.
2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. The Supplier may revise these Conditions from time to time by publishing the revised version on the Supplier's Website. Revisions shall apply to Orders accepted on or after the date the revised Conditions take effect.
2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order, the Specification, and any artwork submitted by the Customer are complete and accurate.
2.3 The Order shall only be deemed to be accepted when the Supplier issues a written acceptance or order acknowledgement and (in the case of a Prepaid Order) has received the deposit or full payment required under clause 11, at which point the Contract shall come into existence.
2.4 Any samples, drawings, descriptive matter or advertising produced by the Supplier and any descriptions or illustrations on the Supplier's Website or other materials are produced for the sole purpose of giving an approximate idea of the Goods. They shall not form part of the Contract nor have any contractual force.
2.5 The Customer may not cancel an Order which the Supplier has accepted, except with the agreement in writing of the Supplier. Any Customer cancelling an Order accepted by the Supplier agrees to indemnify the Supplier in full and on demand against all losses (including loss of profits), costs (including the cost of all labour, materials, Tooling, freight, customs duties, and work in progress incurred up to the date of cancellation), damages, charges and expenses incurred by the Supplier as a result of the cancellation. This applies whether production has commenced or not, and includes any non-refundable commitments made by the Supplier to third-party production partners.
2.6 The Supplier may cancel an Order at any time prior to delivery upon notice to the Customer in writing, whereupon a refund of any monies paid for the relevant Goods will be promptly made.
3.1 A quotation for the Goods given by the Supplier shall not constitute an offer. A quotation shall only be valid for a period of 30 Business Days from its date of issue, unless previously withdrawn by the Supplier. A quotation will be based on the artwork, Specification and instructions provided by the Customer at the time of quoting. The Supplier reserves the right to amend any quotation given to reflect incomplete, inaccurate or changed instructions or artwork.
3.2 The Customer must ensure that any quotation it wishes to accept, its order and the applicable Specification are complete and accurate. The quantity and description of the Goods shall be as set out in the Order as accepted.
3.3 Where the period between quote acceptance and dispatch exceeds 60 days, the Supplier reserves the right to revise pricing to reflect movements in raw material costs by reference to recognised industry indices, including ICIS LOR and Platts polymer indices. Any such revision will be notified in writing before production commences, and the Customer may elect to cancel the affected portion of the Order without penalty within 5 Business Days of such notification.
3.4 The price of the Goods excludes VAT, Plastic Packaging Tax (where applicable), and the costs and charges of packaging, insurance, freight, customs duties, and transport. These shall be invoiced to the Customer separately.
4.1 The Customer shall indemnify the Supplier in full and on demand against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party's Intellectual Property Rights arising out of or in connection with the Supplier's use of the Customer's Materials or the Specification. This clause 4.1 shall survive termination of the Contract.
4.2 The Supplier reserves the right to amend the Specification of the Goods if required by any applicable statutory or regulatory requirements, and shall notify the Customer of any such amendment.
4.3 The Supplier may refuse to print any material without any liability to the Customer which in its opinion is illegal, libellous or offensive, or which may infringe the Intellectual Property Rights of any third party.
4.4 Tooling. All Tooling commissioned by the Supplier for the production of the Goods remains the property of the Supplier until paid for in full. Where the Customer has paid the full Tooling cost, ownership of the physical Tooling passes to the Customer; however, the Supplier retains possession of the Tooling at its production sites or those of its production partners. Tooling which remains unused for a period of 24 months or more may require re-engraving or replacement at the Customer's cost. The Supplier will give 60 days' written notice before disposing of any dormant Tooling.
4.5 Customer marketing materials. The Customer grants the Supplier a non-exclusive licence to display images of the produced Goods (including Customer branding) in the Supplier's marketing materials, case studies, and portfolio, subject to the Customer's prior written consent, which shall not be unreasonably withheld. The Customer may revoke this licence on 30 days' written notice for future use.
5.1 Proofs. Proofs will be provided to the Customer for approval before production commences. The standard proof type is a PDF soft proof. Epson contract proofs and first-production-run physical samples are available on request and may incur an additional charge. Production will not commence until the Supplier has received the Customer's written approval of the relevant proof.
5.2 Effect of artwork approval. The Customer's written approval of any proof, artwork, or production-ready file (including by email confirmation or any equivalent written instruction to proceed) constitutes:
(a) the Customer's confirmation that the artwork, copy, regulatory information, allergen declarations, nutritional information, ingredient lists, claims, warnings, country of origin marks, batch coding, barcodes, and all other content shown on the proof are accurate, complete, and compliant with all applicable laws and regulations in every territory in which the Goods will be sold;
(b) the Customer's acceptance of full and sole responsibility for the content of the printed Goods, including any errors, inaccuracies, omissions, regulatory non-compliance, or third-party intellectual property infringement contained in the approved artwork; and
(c) the binding reference against which the Goods will be produced. The Customer shall have no claim against the Supplier in respect of any element of the Goods that conforms to the approved proof.
5.3 No responsibility or liability will be accepted by the Supplier for:
(a) any errors not corrected by the Customer after inspecting and approving the proofs;
(b) any work proceeding on the basis of an approved proof which subsequently transpires to contain errors in artwork, copy, or regulatory content supplied by the Customer;
(c) any work for which the Customer has given instructions which requires or allows the Supplier to exercise a degree of artistic licence; or
(d) any consequence arising from the Customer's failure to inspect proofs carefully before granting approval.
The Customer shall not be entitled to reject such work or the Goods on which the work is printed, although the Supplier may, if requested, rectify any such error at the Customer's cost.
5.4 Where the Customer requests production to proceed without proof approval (for example to meet an urgent timeline), the Customer accepts all consequences of such waiver and the Supplier shall not be liable for any errors in the Goods produced.
5.5 The Customer is responsible for ensuring that any individual approving a proof on its behalf has the authority to do so. The Supplier is entitled to rely on any written approval received from any email address associated with the Customer's account or from any individual previously identified by the Customer as authorised to approve artwork.
6.1 The Supplier may reject any unsuitable Customer's Materials and reserves the right to refuse to undertake any works or supplies which infringe or appear to infringe the Intellectual Property Rights of any third party, or which contain any material which is illegal, libellous or offensive.
6.2 Any Customer's Materials supplied to the Supplier remain at the Customer's risk and the Supplier accepts no liability for damage, destruction or loss thereof.
6.3 The Supplier shall have a lien over any Customer's Materials supplied to it by the Customer against payment of all monies due to it by the Customer from time to time and shall be entitled (if any sum is not paid on the due date) to dispose of such property as the Supplier shall in its discretion think appropriate towards settlement of the sums due, subject to reasonable notice having been given to the Customer.
7.1 The Customer warrants to the Supplier that:
(a) it owns the Customer's Materials and all Intellectual Property Rights in them, or has the necessary licences to authorise their use by the Supplier;
(b) the Customer's Materials do not and will not infringe any Intellectual Property Rights of any third party;
(c) all regulatory and labelling content supplied by the Customer (including allergen declarations, nutritional information, ingredient lists, claims, warnings, country of origin, batch coding requirements, and any sector-specific compliance content) is accurate, complete, and compliant with all applicable laws and regulations in every territory in which the Goods will be sold; and
(d) the Customer has carried out all due diligence necessary to confirm that the Goods, as specified, are fit for the Customer's intended use, including the filling, sealing, processing, storage, transport and end-use conditions to which the Goods will be subjected.
7.2 The Customer shall indemnify the Supplier and keep it indemnified in full and on demand in respect of all costs, claims, liabilities and expenses to which the Supplier may be subject as a result of a breach of clause 7.1.
8.1 The Supplier shall ensure that each delivery of the Goods is accompanied by a delivery note showing the date of despatch, all relevant reference numbers, and the type and quantity of the Goods being shipped.
8.2 The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location).
8.3 Multi-region production. The Customer acknowledges that the Supplier produces Goods through production partners in the United Kingdom, the European Union, and Asia. The Supplier reserves the right to fulfil any Order from any such region, provided that the agreed Specification and lead time are met. Any change to the planned region of production after Order acceptance which materially affects lead time will be notified to the Customer in advance.
8.4 Any dates quoted for delivery are approximate only, and time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery caused by a Force Majeure Event, the Customer's failure to provide adequate delivery or production instructions, or delays in customs clearance or freight outside the Supplier's reasonable control.
8.5 If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.
8.6 If the Customer fails to accept delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then except where caused by a Force Majeure Event or the Supplier's failure to comply with its obligations:
(a) delivery shall be deemed completed at 9:00 am on the third Business Day after notification; and
(b) the Supplier shall store the Goods until delivery takes place and may charge the Customer for all related costs (including insurance).
8.7 If ten Business Days after notification the Customer has not accepted delivery, the Supplier may dispose of part or all of the Goods and, after deducting reasonable storage and disposal costs, charge the Customer for any shortfall below the price of the Goods.
8.8 Quantity tolerance. The Customer acknowledges that flexible packaging is produced to a quantity tolerance and exact quantities cannot be guaranteed. The Supplier shall be deemed to have fulfilled its obligations by delivery of a quantity within the following tolerances:
Plain stock standard SKUs: +/- 5%
Custom printed, all formats: +/- 10%
Invoicing shall be based on the quantity actually supplied. Where the quantity supplied is less than the quantity invoiced, a credit note will be issued for the difference. Where the quantity supplied exceeds the quantity ordered within tolerance, the Customer may not reject the over-supply.
8.9 The Supplier may deliver the Goods by instalments, which (in respect of an Account Order only) shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment or treat the Contract as repudiated.
8.10 The Customer shall check the quantity of Goods delivered within 72 hours of delivery and shall notify the Supplier promptly of any excess or shortfall against the delivery note.
9.1 The Supplier warrants that on delivery, the Goods shall:
(a) conform in all material respects with their description and the agreed Specification; and
(b) be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
9.2 Damage on delivery. The Customer shall inspect the Goods on delivery. Any visible damage, shortage, or other apparent defect must be noted on the delivery documentation at the time of delivery and notified to the Supplier in writing, with photographic evidence, within 5 Working Days of delivery. Failure to do so shall be deemed acceptance of the Goods as delivered in good condition.
9.3 Non-delivery. Claims for non-delivery of all or part of an Order must be notified to the Supplier in writing within 21 days of the date of the invoice or dispatch notification, whichever is earlier.
9.4 Latent defects. Subject to clause 9.6, if the Customer gives notice in writing to the Supplier within a reasonable time of discovery (and in any event within 60 days of delivery) that some or all of the Goods do not comply with the warranty in clause 9.1:
(a) the Supplier shall be given a reasonable opportunity of examining such Goods;
(b) the Customer (if asked to do so by the Supplier) shall return such Goods to the Supplier at the Supplier's cost; and
(c) the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
9.5 The Customer shall not make any further use of Goods alleged to be defective after giving notice under clause 9.4. The Customer shall use all reasonable efforts to minimise any further loss and shall, where practicable, suspend production runs involving the affected Goods pending the Supplier's inspection.
9.6 The Supplier shall not be liable for the Goods' failure to comply with the warranty in clause 9.1 if:
(a) the Customer makes any further use of such Goods after giving notice;
(b) the defect arises because the Customer failed to follow the Supplier's instructions on storage, handling, filling, sealing, or use, or (if there are none) good trade practice;
(c) the defect arises as a result of the Supplier following any drawing, design, artwork, or Specification supplied by the Customer;
(d) the Customer alters or repairs such Goods without the Supplier's written consent;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, abnormal storage or working conditions, incompatible filling lines, or use of the Goods at temperatures, pressures, or with substances outside the Specification;
(f) the Goods differ from their description or Specification as a result of changes made to ensure compliance with applicable statutory or regulatory requirements; or
(g) the defect relates to compatibility between the Goods and the Customer's product, where the Customer has not provided sufficient information about the product's composition, pH, fill temperature, or storage conditions, or has not approved a compatibility trial prior to bulk production.
9.7 Except as provided in this clause 9, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty in clause 9.1. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
9.8 These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.
10.1 The risk in the Goods shall pass to the Customer on completion of delivery, and the Customer should be insured accordingly.
10.2 Title to the Goods shall not pass to the Customer until the earlier of:
(a) the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods or services that the Supplier has supplied to the Customer under any contract, including any interest and other sums payable, in which case title to the Goods shall pass at the time of payment of all such sums; and
(b) the Customer resells the Goods, in which case title to the Goods shall pass to the Customer at the time specified in clause 10.4.
10.3 Until title to the Goods has passed to the Customer, the Customer shall:
(a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier's property;
(b) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
(c) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
(d) notify the Supplier immediately if it becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(d); and
(e) give the Supplier such information relating to the Goods as the Supplier may require from time to time.
10.4 Subject to clause 10.5, the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before the Supplier receives payment for the Goods. However, if the Customer resells the Goods before that time:
(a) it does so as principal and not as the Supplier's agent; and
(b) title to the Goods shall pass from the Supplier to the Customer immediately before the time at which resale by the Customer occurs.
10.5 If, before title to the Goods passes to the Customer, the Customer becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(d), then without limiting any other right or remedy the Supplier may have:
(a) the Customer's right to resell the Goods or use them in the ordinary course of its business ceases immediately; and
(b) the Supplier may at any time:
(i) require the Customer to deliver up all Goods in its possession that have not been resold or irrevocably incorporated into another product; and
(ii) if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.
11.1 The price of the Goods shall be the price set out in the Order. Prices are quoted in pounds sterling unless otherwise stated.
11.2 The Supplier may, by giving notice to the Customer at any time before delivery, increase the price of the Goods to reflect any increase in costs that is due to:
(a) any factor beyond the Supplier's control (including foreign exchange fluctuations, increases in taxes and duties, increases in freight or shipping costs, increases in raw material costs by reference to industry indices, and increases in labour and other manufacturing costs);
(b) any request by the Customer to change the delivery date, quantities, Specification, or type of Goods ordered; or
(c) any delay caused by the Customer's instructions or failure to give adequate or accurate instructions.
11.3 The price of the Goods excludes:
(a) VAT, which the Customer shall additionally be liable to pay at the prevailing rate, subject to receipt of a valid VAT invoice;
(b) Plastic Packaging Tax, where applicable, charged separately at the prevailing rate;
(c) the costs and charges of packaging, insurance, freight, transport, customs clearance, and duties.
11.4 Payment terms. Unless otherwise agreed in writing by the Supplier, payment terms are:
(a) Default Prepayment: Full payment in cleared funds before production commences.
(b) EU and Asia production: 50/50. For Goods produced through the Supplier's EU or Asia production partners, the Supplier may at its discretion accept 50% deposit on Order acceptance and 50% on dispatch.
(c) Account terms. Credit terms are available only at the Founder's discretion, following satisfactory credit checks and references. Standard credit terms, where agreed, are net 30 days from the date of invoice. Credit terms may be revoked or amended by the Supplier on written notice at any time.
11.5 The Customer shall pay each invoice submitted by the Supplier in full and in cleared funds to a bank account nominated in writing by the Supplier. Time for payment shall be of the essence of the Contract.
11.6 If the Customer fails to make a payment by the due date, then without limiting the Supplier's remedies under clause 13:
(a) the Customer shall pay interest on the overdue sum from the due date until payment is received, whether before or after judgment. Interest shall accrue daily at 5% per annum above the Bank of England base rate from time to time, but at 5% per annum for any period when that base rate is below 0%; and
(b) the Supplier reserves the right to claim statutory interest, compensation, and reasonable debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 in place of, or in addition to, the contractual rate at (a).
11.7 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
11.8 Where the Customer disputes any invoice or part thereof, the Customer must notify the Supplier in writing within 14 days of the invoice date setting out the basis of the dispute. The undisputed portion of any invoice shall remain payable in accordance with these Conditions.
12.1 The restrictions on liability in this clause 12 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
12.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
12.3 Subject to clause 12.2, the Supplier's total liability to the Customer arising out of or in connection with the Contract shall in no circumstances exceed the price paid by the Customer for the specific Goods giving rise to the claim.
12.4 Subject to clause 12.2, the following types of loss are wholly excluded from any liability of the Supplier:
(a) loss of profits;
(b) loss of sales, business, or revenue;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use, corruption, or loss of software, data, or information;
(f) loss of or damage to goodwill or reputation;
(g) costs of product recall, retailer fines, listing fees, slotting fees, or chargebacks;
(h) downstream costs incurred by the Customer's customers; and
(i) any indirect or consequential loss, howsoever arising.
12.5 The Customer acknowledges that the price of the Goods reflects the limitations of liability set out in this clause 12, and that the Customer is responsible for insuring against any losses excluded under this clause.
12.6 This clause 12 shall survive termination of the Contract.
13.1 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if:
(a) the Customer commits a material breach of any term of the Contract and (if such breach is remediable) fails to remedy that breach within 7 days of being notified in writing to do so;
(b) the Customer takes any step or action in connection with its entering administration, provisional liquidation, or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up, having a receiver appointed to any of its assets, or ceasing to carry on business, or, if such action is taken in another jurisdiction, in connection with any analogous procedure;
(c) the Customer suspends, threatens to suspend, ceases, or threatens to cease to carry on all or a substantial part of its business; or
(d) the Customer's financial position deteriorates to such an extent that in the Supplier's opinion the Customer's capability to fulfil its obligations under the Contract has been placed in jeopardy.
13.2 Without limiting its other rights or remedies, the Supplier may suspend the provision of Goods under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(d), or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under the Contract on the due date for payment.
13.3 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract within 14 days of the due date.
13.4 On termination of the Contract for any reason, the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices, accrued interest, and, in respect of Goods supplied but for which no invoice has been submitted, the Supplier shall submit an invoice payable immediately on receipt.
13.5 Termination or expiry of the Contract shall not affect any of the parties' rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach existing at or before the date of termination.
13.6 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
14.1 Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure results from a Force Majeure Event. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed.
14.2 If the period of delay or non-performance continues for four weeks, the party not affected may terminate the Contract by giving 14 days' written notice to the affected party.
14.3 The Supplier shall take reasonable steps to mitigate the effect of any Force Majeure Event, including where practicable the use of alternative production routes between the United Kingdom, the European Union, and Asia.
(a) The Supplier may at any time assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over, or deal in any other manner with all or any of its rights or obligations under the Contract.
(b) The Customer may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over, or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Supplier.
(a) This Contract constitutes the entire agreement between the parties and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
(b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
No variation of the Contract shall be effective unless it is in writing and signed by a duly authorised representative of the Supplier.
No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy.
If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.
(a) Any notice or communication shall be in writing and shall be delivered by hand, by pre-paid first-class post or other next working day delivery service, or by email to the address set out in the Order or on the Supplier's Website.
(b) Any notice or communication shall be deemed to have been received:
(i) if delivered by hand, on signature of a delivery receipt;
(ii) if sent by post, at 9:00 am on the second Business Day after posting; and
(iii) if sent by email, at the time of transmission, or, if outside business hours, when business hours resume.
The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation.
16.1 Packaging supply only. The Supplier supplies flexible packaging. The Supplier is not a regulatory adviser, food safety adviser, or labelling adviser. The Customer is solely responsible for:
(a) the accuracy, completeness, and regulatory compliance of all artwork, copy, claims, allergen declarations, nutritional information, ingredient lists, warnings, country of origin marks, batch coding, and other content printed on or applied to the Goods;
(b) ensuring that the end product, when packaged in the Goods, complies with all applicable food, supplement, veterinary, cosmetic, household chemical, novel food, and other sector-specific regulations in every territory in which the product will be sold. This includes, but is not limited to, compliance with all applicable food, feed, supplement, veterinary, cosmetic, household chemical, and novel food regulations, and with the requirements of any relevant regulatory body, in every territory in which the product will be sold. The Supplier does not advise on these frameworks and refers the Customer to the relevant regulatory bodies for the Customer's own research and determination; and
(c) all decisions on health claims, structure-function claims, ingredient declarations, dosage information, warnings, and any other regulated content.
16.2 Packaging regulations and substrate documentation. The Supplier provides substrate compliance documentation for the Goods supplied, including:
(a) PPWR-aligned recyclability data on substrate structure;
(b) confirmation of food-contact compliance for substrates intended for direct or indirect food contact (where applicable, in accordance with Regulation (EC) No 1935/2004 and Regulation (EU) No 10/2011);
(c) BRCGS chain-of-custody confirmation where production has been undertaken at a BRCGS-certified facility; and
(d) general material composition data to support the Customer's own EPR reporting under UK EPR, the Irish Repak scheme, or equivalent EU member-state schemes.
Such documentation relates solely to the packaging substrate as supplied. The Customer remains solely responsible for:
(i) all decisions on On-Pack Recycling Label (OPRL) marks displayed on the Goods. The Supplier confirms whether a substrate accommodates an OPRL label of a given category, but does not approve or certify OPRL claims;
(ii) submission of all EPR data and payment of all EPR fees to the relevant scheme administrator;
(iii) compliance with the Packaging (Essential Requirements) Regulations 2015 in respect of the end-product packaged unit (which includes the Goods plus the Customer's product and any secondary or tertiary packaging applied by the Customer); and
(iv) compliance with any updated EU Packaging and Packaging Waste Regulation (PPWR) requirements applicable to the Customer's product as placed on the market.
16.3 Processing and use limitations. The Goods supplied are flexible packaging substrates intended for filling, sealing, and retail distribution. Specific limitations include:
(a) Hot-fill compatibility. Where Goods are specified as hot-fill compatible, this means the packaging substrate is suitable for filling at temperatures up to 85°C. The Supplier does not carry out hot-fill processing.
(b) No retort. The Supplier does not supply retort-grade packaging. Goods are not suitable for retort processing or use at temperatures or pressures exceeding the Specification.
(c) Compatibility. The Customer is responsible for satisfying itself that the Goods are compatible with the product to be packed, including its composition, pH, water activity, fill temperature, oxygen sensitivity, fat content, essential oils, and any other characteristic that may affect substrate performance, shelf life, or migration. The Supplier will, on request, provide substrate specifications to support such assessments and may arrange compatibility trials at the Customer's cost.
16.4 Design services. The Supplier does not provide design or artwork creation services. The Supplier translates Customer-supplied artwork into production-ready print files. Referral to design specialists is available on request.
For any questions about these Conditions:
Nick Monk
nick@multiprintpackaging.com
Multiprint Packaging Ltd
1 Billing Road, Northampton NN1 5AL